Ensure your items arrive safely. Follow the official SPX Express packing guidelines for fragile, bulky, spillable, and hazardous items.

General Packing Guidelines

Product Grouping Overview

Steps on How to Pack Orders:

  1. Cover each item with the appropriate amount* of bubble wrap or alternative cushion.
2. Use good quality and appropriate size/type of packaging (must be pouch or box*)
3. Secure the items inside by adding fillers* to avoid movement/drift in shipping
4. Hide any item information and/or branding to avoid tendency of theft or tampering
5. Increase protection by securely sealing the box (tape all openings) or pouch (snug and tight), and by adding bubble wrap or cling wrap on the outer box*
6. Over the flap of the pouch/slit of the box, attach the airway bill
7. Notify the courier to take care of the package by adding warning stickers/labels*. Make sure it doesn’t cover the airway bill.
* Packaging requirements and/or guidelines varies per product grouping.

Non-Breakable Items

What qualifies as non-breakable?

Items that have no tendency of being deformed, broken, or damaged in transit can be considered non-breakable. (e.g., t-shirts, curtains, rugs, towels, beddings)

Potentially Breakable Items

What qualifies as potentially breakable items?

Items that are not fragile and not spillable, but have the tendency of being deformed, broken, or damaged in transit when not packed properly can be considered potentially breakable. (e.g., shoes, bags, cellphone casing, paper products, decors, potato chips, snacks, candies)

Spillable Items

What qualifies as spillable items?

Items that have the tendency of its packaging/container being deformed, broken, or damaged, and its content being spilled while in transit when not packed properly can be considered spillable. (e.g., Liquid, emulsion, grains, seeds, powder, gel contents, wet wipes, facial masks, food items with liquid and grain contents, pressurized liquids/emulsions up to 50 kgs, wax)
NOTE: If spillable, plastic/tape is required in securing lid or cap (regardless if with or without factory shrink wrap/sealing)

Fragile and Breakable Items

What qualifies as fragile and breakable Items?

Items that have very high tendency of being deformed, broken, or damaged while in transit when not packed properly can be considered fragile and breakable. (e.g., candles, ceramic plates, glass jars, plastic bottle containers, electronic accessories w/ batteries such as mobile devices, tablets, cds/disks, cosmetics, fragile toys and collectibles)
NOTE: If spillable, plastic/tape is required in securing lid or cap (regardless if with or without factory shrink wrap/sealing)

Hazardous Items

What qualifies as Hazardous Items?

Items that are physically dangerous, flammable, corrosive, poisonous, battery-powered*, or explosive can be considered hazardous. (e.g., solid: knives, cutters, solid pesticides, batteries, items with batteries included in pack or built-in batteries*. liquid: aerosol sprays, lpg)
NOTE: If spillable, plastic/tape is required in securing lid or cap (regardless if with or without factory shrink wrap/sealing). All items that are powered by batteries, whether or not batteries are present are considered hazardous.

Bulky, Heavy, and Irregularly Shaped Items

What qualifies as bulky and heavy?

  • Items that are of high volumetric weight (length, width, or height exceeding 100 cm) or high actual weight (greater than 10 kg) can be considered bulky and heavy (e.g., appliances, tv, monitor, equipment, machines, motors, etc.)
  • Items that are irregularly shaped items should be placed inside a regularly shaped box that can fit these items (e.g., ring lights, camera stands, etc.)
NOTE: If spillable, plastic/tape is required in securing lid or cap (regardless if with or without factory shrink wrap/sealing)

Items with Manufacturer’s Packaging

  • This refers to items packaged in the original manufacturer’s packaging which features custom protective fillers, shrink wrap, or other tamper markers which may prevent sellers from adding fillers inside. In these cases, the seller does not need to remove manufacturer’s sealed packaging, unbox the item, and add fillers. However, the seller is required to use cushioning materials (like bubble wrap) around the original packaging.

How do I pack sealed items?

1. Hide any item information and/or branding when adding bubble wrap to avoid tendency of theft or tampering.
2. Protect the original packaging with adequate amount* of bubble wrap or alternative cushioning.
3. If the manufacturer packaging is not corrugated, place the protected** item inside a corrugated box and add additional layer of bubble wrap and fillers to avoid movement in transit.
4. Increase protection by securely sealing the box (tape all openings), and by adding bubble wrap or cling wrap on the outer box*
5. Attach AWB and other labels according to above guidelines.
*Packaging requirements and/or guidelines varies per product grouping.
** Sealed item is bubble-wrapped or wrapped with eco-friendly packaging alternatives.

Multiple Items

What does ‘multiple items’ mean?

‘Multiple items’ pertain to orders or packages that contain items from different groups aforementioned.
Example:
  • shirt (non-breakable) + music booklet (potentially breakable)cellphone (fragile and breakable) + cellphone casing (potentially breakable)
  • potato chips (potentially breakable) + bottled drink (spillable)
  • refrigerator + microwave oven (both bulky and fragile)

How do I pack?

If parcel contains multiple items from different categories, follow the more restrictive packaging guidelines. Example:
  1. Shirt (non-breakable) + music booklet (potentially breakable) - For this example, the potentially breakable guidelines must be observed, since the music booklet should follow the stricter guideline
  2. Refrigerator (bulky) + toaster (bulky) - For this example, pack or firmly bundle them together using an opaque material to avoid theft, tampering, or separation while in transit. Pack items in a single box or wrap them together in a colored stretch film
NOTE: When stacking, please consider shape and size of items to be bundled such they can withstand the parcel journey and keep the items in good condition

Multiple Items Packaging

Shirt (non-breakable) + music booklet (potentially breakable); FOLLOW POTENTIALLY BREAKABLE GUIDELINES

Multiple Bulky Items

Orders with multiple bulky items must be packed and/or firmly bundled together using an opaque material to avoid theft, tampering, or separation while in transit. Pack items in a single box or wrap them together in a colored stretch film. In this example, we will pack a refrigerator and a toaster together that are both in manufacturer’s packaging

How do I pack multiple bulky items?

1. If the item is manufacturer-sealed, hide any item information and/or branding when adding bubble wrap to avoid tendency of theft or tampering.
2. Wrap each item with adequate amount of bubble wrap or use alternative cushioning such that if stacked, damage to other items will be prevented.
3. Make sure to arrange the items/boxes such that the largest/heaviest item is placed at the bottom and the smallest/lightest item is placed on top when packing.
4. Pack the items together by either placing all protected items inside one bigger box (must have fillers inside the box), or using a colored/opaque stretch film to wrap the items together.
5. Secure the package by taping it, or by using an additional layer of bubble wrap or eco-friendly wrapping alternatives.
6. Attach AWB and required warning labels according to category guidelines.
NOTE: If a tall box is used, AWB can be placed on the side of the box as long as it follows the correct orientation of the order and warning labels (example: refrigerator, etc.)

Pouch Packaging for Small Items

Guidelines

  • When using pouch packaging for small items, the pouch must be tucked and snugged repeatedly. There should be minimal excess space, but must have enough space for the air waybill.
  • Make sure to follow the other filler / warning sticker requirements of the Product Grouping that your item belongs to.
  • Examples of small items: flash drive, small accessories, stickers, jewelry

Air Waybill Guidelines

What is an Air Waybill (AWB)?

  • The air waybill acts as a proof of consignment and contains important information such as the order details.
  • Before sending out, it should be attached to the parcel, with the barcode, QR code, and details visible to logistic providers.
  • Ensure to print clear, complete and readable air waybills to avoid parcel rejections and enjoy a seamless fulfillment process.
Printing Specs
AWBs must be printed on A6 Size Paper. Paper must be waterproof and smudge proof, so it is highly recommended to use thermal printers in printing. If you will print the AWB on non-waterproof paper, make sure to cover the AWB in waterproof material (tape, etc.)

Air Waybill DOs and DON’Ts

  • DO stick the AWB over the pouch flap when using pouch packaging. For own packaging, it must be stuck on the top of the box, covering the box’s slit/flop.
  • DO stick the AWB on the top of the box, covering the box’s slit/flap.
  • DO make sure that that the barcode and QR code is prominently displayed.
  • DO ensure your AWB is attached properly and will not come off.
NOTE: If a tall box is used, AWB can be placed on the side of the box as long as it follows the correct orientation of the order and warning labels (example: refrigerator, etc.)
  • DON’T cover any area of the AWB with other shipping labels, stickers, documents, or opaque tape.
  • DON’T alter or add any texts and elements on the AWB format generated from the Seller Centre.
  • DON’T use printed AWB with faded or smudged print.

Final Shipping Reminders: DOs and DON’Ts

DOs

  • DO use the correct packaging size for your item.
  • DO follow pouch and box guidelines when creating your own packaging. Shop-branded packaging is allowed.
  • DO conceal parcel contents to avoid potential cases of theft.
  • DO purchase SPX Express-branded pouches from accredited suppliers only.
  • DO put non-corrugated boxes inside sturdy corrugated boxes (box-in-a-box)
  • DO ensure that the cushion part of the bubble wrap is facing inwards, towards the item and outer box.

DON’Ts

  • DON’T overstuff pouches. They should not be filled to the point where they stretch or tear.
  • DON’T send out packages with no AWB and labels.
  • DON’T use wet, torn, or flimsy packaging. Always use sturdy, good quality packaging.
  • DON’T cut up boxes or pouches and wrap them around the item.
  • DON’T use packaging materials that are not mentioned in the guidelines. Always use correct pouches and boxes. Bubble wrap or cling wrap only is not allowed.
  • DON’T use courier pouches unless they match the courier indicated on the AWB. Mix and matching courier pouches is not allowed.

Other Packaging Options

What are other packaging providers?

SPX Express-branded pouches and boxes that are sourced from authorized suppliers. These comply with the max dimensions, material used, and sealing requirements indicated in the overall guidelines.

Guidelines

  • Sellers must still comply with the overall guidelines on the use of pouches/boxes, fillers, warning labels, air waybills, and other packaging materials.
  • Correct sealing for boxes (H-Taping method) should be used.
  • Special rules for different Product Groupings must be followed (e.g., secure lid with plastic/tape for spillables).

Eco-Friendly Packaging Materials

Guidelines

  • Eco-friendly options must still comply with the overall guidelines on the use of pouches/boxes, fillers, warning labels, air waybills, and other packaging materials.
  • Materials used must be steady and robust. Correct sealing (H-Taping method) should be used
  • Special rules for different Product Groupings must be followed (e.g., secure lid with plastic/tape for spillables).

Examples:

  • Pouches: Made from high performance biopolymers and resins
  • Fillers: Geami honeycomb wrapper
  • Adhesives: Gum tape